THE NOYCE TEAM
As a team we work hard to protect your business. From our offices in Eastleigh we support companies all over Hampshire and South East England, as well as businesses that are both national and international, with their insurance needs. All our staff are friendly and approachable, and will be pleased to help with your enquiries.
Having been originally established in 1976 we have over 40 years’ experience within the insurance industry and during that time we have helped thousands of businesses to get the right protection at the right price. At Noyce we deliver an insurance brokerage service of the highest calibre to businesses and organisations throughout the UK, and we ensure that all customer insurance requirements are met.
ABOUT NOYCE INSURANCE
Noyce Insurance Solutions is an independent commercial insurance broker.
We are truly independent and have access to the whole insurance market including Lloyd’s of London. Our team are highly motivated and experienced insurance professionals. We are committed to providing our clients with the correct level of insurance protection and an outstanding level of service.
We work closely with business owners and managers to investigate all the risks facing businesses today. Our approach is to get to know you, our client and thoroughly understand your business. Only then can we help safeguard you through professional advice and the application of insurance policies that fully protect the business and its directors. We achieve this by recommending policies that provide the correct level of cover for the risks that you face.
The insurance business is complex and continually changing. Our broking team is kept up to date with developments through in-house and external training to enable us to respond professionally to your specific needs.
Our core company values are
to work in partnership with our clients
to deliver a consistent and high-quality service
to build and maintain significant Insurer relationships
to provide intelligent insurance solutions
to act with complete integrity
to always aim to exceed our client’s expectations
MEET THE TEAM
MANAGING DIRECTOR Shawn joined the Noyce team as a director in December 2012 and brings with him over 25 years of experience running and developing insurance broking businesses. This experience will help with the development plans for Noyce Insurance whilst maintaining his strong links with the clients that he has brought to the company.
DIRECTOR Jodene joined the Noyce team from Aston Scott where she worked alongside Shawn Biles in support of accounts for which he is responsible. She joined in January 2013 and brings with her a font of insurance knowledge. Qualified to Cert CII Jodene strengthens the quality team at Noyce Insurance whilst maintaining the strong links with the clients that have moved to the company with Shawn.
DIRECTOR Ann uses her skills gained over the past 30 years in insurance to manage the insurance team as well as some of the key accounts for Noyce Insurance. She has a passion for providing a quality and efficient service ensuring the business meets all the client’s demands and needs on time every time. Ann started at the Guardian Royal Exchange before joining Bassett Insurance Brokers Ltd in 1989 and has remained in broking ever since.
Tom brings over 40 years insurance experience to Noyce Insurance. Tom’s experience is invaluable when dealing with the more complex insurance needs from complex product distribution to very high risk industries. Tom is responsible for running the business which includes all the regulator controls required to comply with the FCA regulations. This ensures that clients are secure in the knowledge that they are dealing with a compliant and professional company.
ACCOUNT EXECUTIVE Experience of working with national and local brokers in the past has provided Sue with a broad range of knowledge and skills. Sue’s experience is vital when dealing with the more complex insurance needs from complex product distribution to very high risk industries.
SENIOR ACCOUNT HANDLER With over 20 years’ experience within the insurance broker market working as commercial account executive within a number of brokers. Her ability to cover all areas of commercial insurance from combined to property and ability to build strong relationships with clients has been the key to her successes. At Noyce she plays a key role to support clients with there complex insurance needs as well as act as a mentor to the wider team.
CLAIMS HANDLER Charmaine represents the “shop window” of the business, using the claims skills attained at companies such as Norwich Union and Fortis to bring an efficient service and quick response to those clients that are unfortunate enough to have a claim, taking much of the worry and the submission of paperwork out of clients' hands. Charmaine's aim is to provide a quick and satisfactory resolution for all claims presented.
ACCOUNT HANDLER Suzanne has an impressive resume working as a commercial account handler, with over 15 years’ experience in the Insurance industry. Suzanne is highly self-motivated and is known for her excellent organisation and communication skills. Her engaging and flexible nature makes her a very valuable asset to the Noyce Insurance team.
ACCOUNT HANDLER Noel is a an experienced commercial account handler and underwriter and joins Noyce with 30 years of experience ranging from large commercial insurance companies and smaller insurance brokers. Noel is committed to working with clients to make sure the right protections are in place via insurance products. It is his attention to detail that clients value and speed in providing quotes and support that has been the backbone of Noels success.
ACCOUNT HANDLER Laura brings with her over 20 years of experience in insurance broking and commercial underwriting. She is adept at carrying out key administrative roles and is a valuable asset to team. Laura is passionate about supporting her community and has dedicated a large amount of time volunteering within local educational establishments to help shape the next generation.
ACCOUNT HANDLER Tracy has joined the Noyce team to become an account handler and brings with her a wealth of expertise. She has a pro-active approach to her role and is committed to providing our customers with excellent service and support. Tracy has over 23 years’ experience in financial and general insurance, and comes with glowing testimonials from her previous clients.
ACCOUNT HANDLER Maria is an experienced account handler with years of experience within the commercial and corporate insurance industry, she is great at supporting our customers. She uses all this experience and industry knowledge to improve our customer facing account handling processes which allows for quick and effective interactions.
FINANCE AND ACCOUNTS Julia supports Lyn with handling the business’ finance, insurance payment process and client administration. Julia has worked in this industry for many years and provides robust support to both Lyn and the business.
NOYCE & REGULATION
The company embraces the FCA’s General TCF Principles of Business (TCF means Treating Customers Fairly), which means that we will pay due regard to the interests of our clients and treat them fairly.
Our senior management will take responsibility to ensure that they adequately understand, monitor and control the business to achieve our overarching goal of treating customers fairly (TCF).
What TCF means to us
In practice, we will endeavour to ensure that we:
offer our clients the best product(s) that we can
handle complaints sensitively, doing our best to resolve concerns and mistakes as quickly as possible
show clients consideration, empathy and flexibility
provide clear, fair and not misleading advertising, marketing and disclosure materials as well as communications after the point of sale
exhibit clarity in all client dealings
give the client what they have paid for
do not take advantage of the client
If you have any concerns or need any assistance about your insurance needs then please don't hesitate to contact us.
SOME OF OUR INSURANCE PARTNERS INCLUDE:
please call or email us:
023 8062 2190 | firstname.lastname@example.org
Noyce Insurance Solutions Ltd,
36 Leigh Road,
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